Freshworks – Entering the second month of the year with two recognitions from eWeek [en]

About Freshworks

Freshworks is a global provider of cloud-based software solutions designed to help businesses engage with their customers and employees. They offer a wide range of products under their umbrella, including:

Customer Relationship Management (CRM) software: Helps businesses manage their interactions with customers, track leads and opportunities, and close deals.

IT Service Management (ITSM) software: Helps businesses manage their IT infrastructure, track incidents and problems, and deliver IT services efficiently.

Customer Experience (CX) software: Helps businesses provide a positive and personalized experience for their customers across all touchpoints.

Employee Experience (EX) software: Helps businesses improve the experience of their employees by providing them with tools and resources to be more productive and engaged.

Here are some key facts about Freshworks:

• Founded in 2010 in Chennai, India, by Girish Mathrubootham and Shan Krishnasamy.
• Headquartered in San Mateo, California, with offices around the world.
• Publicly traded on the Nasdaq stock exchange as FRSH.
• Over 50,000 customers worldwide, including small and medium-sized businesses (SMBs) and large enterprises.
• Recognized as a leader in the CRM and ITSM markets by Gartner and other analyst firms.

Freshworks is known for its:

• Cloud-based solutions: This makes them easy to deploy and use, with no need for on-premises hardware or software.
• Scalability: Their solutions can be scaled to meet the needs of businesses of all sizes.
• Affordability: Their solutions are priced competitively, making them accessible to a wide range of businesses.
• Ease of use: Their solutions are easy to learn and use, even for users with no technical background.
• Customer focus: They are committed to providing excellent customer service and support.

Here are some of the Freshworks products:

• Freshdesk: A cloud-based helpdesk solution that helps businesses track and resolve customer support issues.
• Freshsales: A cloud-based CRM solution that helps businesses manage their sales pipeline and close deals.
• Freshservice: A cloud-based ITSM solution that helps businesses manage their IT infrastructure and services.
• Freshworks CRM: A comprehensive CRM solution that includes features for sales, marketing, and customer service.
• Freshmarketer: A marketing automation platform that helps businesses automate their marketing campaigns.
• Freshservice: A suite of employee experience tools that helps businesses improve the experience of their employees.

Overall, Freshworks is a leading provider of cloud-based software solutions that can help businesses of all sizes improve their customer and employee relationships.