Freshchat

Engage your customers with smarter conversations on any channel.

TRUSTED BY 60,000+ BUSINESSES

Unified and contextual conversational engagement

Make it easy for Support, Marketing, Sales, and even bots to have conversations at scale with customers.

CHANNEL FREEDOM

Engage customers on the channel of their choice

Deliver a seamless experience for your customers across any channel, whether it’s self-serve or agent-assisted. Messaging, live chat, even email and voice – you name it, we’ve got it.

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BOT-DRIVEN SUPPORT

Scale support with AI-driven bots on any channel

Customers seek quick and effortless self-service on the channels of their choice. Easily create and deploy AI-driven bot experiences across your website, native app, and messaging channels.

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UNIFIED AGENT WORKSPACE

Equip agents to deliver personalization at scale

Give your agents the context they need to deliver personalized experiences. Make it easy for them to see details like past purchases and open issues, conversations from any channel, and more.

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PROACTIVE CUSTOMER JOURNEYS

Help customers before they even know they need it

Proactively engage customers on web or messaging channels to stay ahead of potential issues. And turn any engagement with your company into a potential revenue generating opportunity.

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ADMIN AND ANALYTICS

Make informed decisions to help your business scale

Get insights into customer behavior and team performance. Understand your team productivity, bot effectiveness, and identify gaps to fix to scale even faster.

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FRESHDESK

Handling complex, drawn-out customer issues?

Not all customer issues are created equal – some require more teams, time, and knowledge to resolve. Freshdesk helps you handle (and automate) complex issues and workflows with ease.

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